FEATURESOn Site Support Services
Sapient has developed a robust support offering for customers choosing to host ResultSpace themselves. Included in the support program are all new versions of ResultSpace along with any patches and hot fixes that may be released. Our 24x5 support coverage ensures that you get prompt service.
| On site support | |
| Support services | |
| Designated customer contacts | 5 |
| Support hours | 24x5, Mon-Fri |
| Email support | 24x5, Mon-Fri |
| Online issue tracking | 24x7 |
| System upgrades, patches and hot fixes | Included |
| Response times | |
| Priority 1: Critical | 4 Hours |
| Priority 2: Major | 24 Hours |
| Priority 3: Minor | 3 Days |