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ResultSpace Managed Services

Sapient's team of network, infrastructure and support engineers ensures that ResultSpace managed service customers maintain reliable and secure access to ResultSpace. Our hardened and state of the art hosting facility provides robust physical security and we utilize fully redundant server and storage infrastructures to ensure maximum uptime and robust disaster recovery capabilities. When issues do occur, our support team works closely with engineering to resolve them quickly. Sapient backs up our support with defined service levels letting you know exactly what to expect.

Each subscription to our ResultSpace managed service includes our standard support. A premium support option is available for those requiring greater uptime and incident response time guarantees.

  Standard Support Premium Support
Support Services
System availability 99% 99.75%
Designated customer contacts 2 5
Support hours 8x5 EST, Mon-Fri 24x5, Mon-Fri (24x7 for system availability issues)
System monitoring 24X7 24x7
Email support 8x5 EST, Mon-Fri 24x5, Mon-Fri
Online issue tracking 24x7 24x7
System upgrades, patches and maintenance Included Included
 
Response Time
Priority 1: Critical 4 Hours 60 Minutes
Priority 2: Major 24 Hours 8 Hours
Priority 3: Minor 3 Days 24 Hours

Optional support offerings

  • Customized hardware configurations
  • Dedicated storage
  • Virtual private storage
  • Custom site branding
  • Project administration support (projects, users, groups)